Health Alert – U.S. Embassy Kigali, Rwanda

Health Alert – U.S. Embassy Kigali, Rwanda (April 13, 2020)

Location:  Rwanda

Event:  126 Confirmed COVID-19 Cases in Rwanda

On April 12, the Rwandan Ministry of Health confirmed 126 cases of COVID-19 in Rwanda.

Ethiopian Airlines has announced a flight departing Kigali for Addis Ababa with possible onward connections to Washington, D.C. on Wednesday, April 15.  To inquire about this flight, please contact Aisha Kbamwa at or at +256-705-775-578 or Kizito Gideon at or +256-788-929-451.

Rwandair has announced a flight from Kigali to Addis Ababa on Saturday, April 18.  Any onward travel will need to be scheduled separately.  Passengers transiting Addis Ababa should have a ticket for an onward flight on the same day or they risk being quarantined at their own expense.  For more information transiting Addis Ababa, please review the information on the U.S. Embassy in Ethiopia’s website.  If you would like to inquire about tickets on this flight, please contact Satguru at +250-788-310-146 or +250-788-528-347.

On April 1, the government of Rwanda announced that the COVID-19 prevention measures would be continued for another two weeks until 23:59 on April 19. Non-essential movements and travel between cities are prohibited, and non-essential businesses are closed. Rwandan citizens and residents returning to the country are subject to a mandatory 14-day quarantine at designated locations.  Visit the local government COVID-19 website for updated information.

If you experience the symptoms of COVID-19, or have been in close contact with someone who is a confirmed case or is being evaluated for COVID-19, call 114, email, or WhatsApp +250-788-20-20-80, or contact your nearest health care facility.

Effective March 16, the U.S. Embassy Kigali has suspended routine consular services.  For emergency American Citizens Services, including emergency passports, Consular Reports of Birth Abroad, and passport renewals, please email for an appointment.

The Department of State has issued a Global Level 4 Health Advisory for COVID-19.

The Centers for Disease Control and Prevention (CDC) has issued a Level 2 Global COVID-19 Outbreak Notice.

The Centers for Disease Control and Prevention (CDC) has issued a Level 3 Warning for COVID-19 in Europe advising travelers to avoid non-essential travel to Europe.

Note: This information will continue to be sent regularly for the benefit of new registrants in STEP.  We will be sure to highlight any new information from previous emails.

Actions to Take:


  • State Department – Consular Affairs
    888-407-4747 or 202-501-4444