Health Alert – U.S. Embassy Kigali, Rwanda

Health Alert – U.S. Embassy Kigali, Rwanda (April 1, 2020)

Location:  Rwanda

Event:  75 Confirmed COVID-19 Cases in Rwanda

On March 31, the Rwandan Ministry of Health confirmed 75 cases of COVID-19 in Rwanda.

The Embassy continues to be in contact with commercial airlines and expects to announce an additional flight departing from Rwanda this week.  If you wish to return to the United States or think you may want to return to the U.S. in the near future, the Embassy strongly urges you to book tickets on the next available commercial flight, as there is no guarantee that additional flights will be available or that the U.S. government will be able to arrange evacuations or charter flights.  Additionally, evacuation or charter flights are not free-of-charge and are frequently more expensive than currently available commercial travel.  If you wish to receive information about travel back to the U.S., please email with the subject line “American Citizen Information.” 

On March 21, the government of Rwanda implemented measures for an initial period of two weeks to limit the spread of COVID-19. Non-essential movements and travel between cities are prohibited, and non-essential businesses are closed. Rwandan citizens and residents returning to the country are subject to a mandatory 14-day quarantine at designated locations.  Visit the local government COVID-19 website for updated information.

If you experience the symptoms of COVID-19, or have been in close contact with someone who is a confirmed case or is being evaluated for COVID-19, call 114, email, or WhatsApp +250-788-20-20-80, or contact your nearest health care facility.

Information on preparing for emergencies can be found on the Department of State’s website.

Effective March 16, the U.S. Embassy Kigali has suspended routine consular services.  For emergency American Citizens Services, including emergency passports, Consular Reports of Birth Abroad, and passport renewals, please email for an appointment.  

The Department of State has issued a Global Level 4 Health Advisory for COVID-19.

The Centers for Disease Control and Prevention (CDC) has issued a Level 2 Global COVID-19 Outbreak Notice.

The Centers for Disease Control and Prevention (CDC) has issued a Level 3 Warning for COVID-19 in Europe advising travelers to avoid non-essential travel to Europe.

Note: This information will continue to be sent regularly for the benefit of new registrants in STEP.  We will be sure to highlight any new information from previous emails.

Actions to Take:

  • Consult the CDC website for the most up-to-date information.  
  • For the most recent information on what you can do to reduce your risk of contracting COVID-19, please see the CDC’s latest recommendations.  
  • Visit the COVID-19 crisis page on for the latest information.  
  • Check with your airlines, cruise lines, or travel operators regarding any updated information about your travel plans and/or restrictions. 
  • Visit our Embassy webpage on COVID-19  for information on conditions in Rwanda. 
  • Visit the Department of Homeland Security’s website on the latest travel restrictions to the United States  
  • Call 114 or contact your nearest health facility if you have had close contact with a confirmed case or someone being evaluated for COVID-19.