The U.S. Embassy in Kigali is following Department of State guidance on the phased resumption of visa operations. You can find additional information, including FAQs, on the Department of State website here.
On February 24, 2021, President Biden rescinded Presidential Proclamation 10014, entitled “Suspension of Entry of Immigrants Who Present a Risk to the United State Labor Market During the Economic Recovery Following the 2019 Novel Coronavirus Outbreak.” You can find additional information about how this may impact your specific immigrant visa case on the Department of State website here.
Considering the ongoing COVID-19 pandemic, visa processing at the U.S. Embassy in Kigali continues to be severely limited. We are currently offering reduced in appointments in the following categories:
- The U.S. Embassy in Kigali is currently offering appointments for spouses, children, fiancé(s) and parents of U.S. citizens.
- If you are in this category and your case has already been scheduled by NVC and was canceled in December 2020 and you have not yet received notification of a new appointment, we will reply to your e-mail directly.
- If you are in this category and your case has not yet been scheduled by NVC, you will receive an appointment notification in the coming weeks. You do not need to contact us as we cannot assist you to obtain an appointment from NVC.
- If you are not the spouse, child, fiancé(e) or parent of a U.S. citizen, we have not yet resumed processing of your category of visa. The U.S. Embassy in Kigali has not yet resumed any USCIS service.
- The U.S. Embassy in Kigali has not yet resumed DNA collection services.
- The U.S. Embassy in Kigali is currently offering a reduced number of student (F/M/J) and petition-based work (H1B and L) visa appointments.
- We will not resume routine tourist visas (B1/B2) appointments until significant progress is made in other categories.
- The MRV fee is valid and may be used to schedule an interview appointment in the country where it was purchased until September 30, 2022.
- For information about how to apply for a non-immigrant visa, please follow the instructions on this website: https://ais.usvisa-info.com/en-rw/niv.
- The Consular Section does not accept requested for expedited appointments over e-mail. All requests must be made through the scheduling website: https://ais.usvisa-info.com/en-rw/niv.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
If you are having trouble making an appointment or paying your application fee, please write to the appropriate address below:
- Payment issues (English): firstname.lastname@example.org
- Payment issues (French): email@example.com
- Appointment or website issues (English): firstname.lastname@example.org
- Appointment or website issues (French): email@example.com
Or contact our help Center at:
+1 703 988 7049
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.